So, for example, if you paid $299.00 for your 5-year plan with no problems, you earn a $299 credit for anything in the store priced $600 or more. For heavier stains, a solvent compound may be necessary. Customer Satisfaction: 8.1/10. CUSHIONS. Original review: Jan. 21, 2023. ?Who knows when theyll be out to fix. With iClean Fabric from La-Z-Boy you can relax and stop worrying about stains. High-quality furnishings can cost a pretty penny, so its wise to protect your investment from everyday accidents. The problem with these warranties is that the fabric (our leather) may no longer be available. Yes! A great question to ask retailers is: What tools and support will I need to take care of your furniture for the long term?. Save $18.00 with coupon. Then nothing -- so I called and they said they again hadn't received them. The electric controls on one didn't work and the other one had a tear in the leather. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. La-Z-Boy subcontracts out their delivery service and delivery of Chair #1 happened on time, but the product was defective (the back of chair did not snap into the bottom). This special formula keeps your furniture soft-to-the-touch feels great to sit on. Dry and buff as in steps 4 and 5 for water-basedstains. is not petroleum-based. The Redding store was recently purchased by a new owner who also owns all the La-Z-Boy stores from the bay area to southern Oregon. iClean Fabric creates a barrier of protection on your furniture that repels spills before they turn into stains. Purchased 2 recliners. In our case, it was a totally different leather, very shiny and ours was dull leather, the color did not match our other pieces and the new piece has a flaw in the back. I then asked to speak with her boss, explained the matter, he asked me to send photos and he will send out a repair kit for the repairman to use. La-Z-Boy recliners offer a wide range of designs, sizes, and materials. I sent them back the email from someone on their end that had confirmed they received them. Read Reviews. Our sleeper sofas are perfect for overnight guests. Problem solved." 31. How much the furniture protection plan costs, What the furniture protection plan covers, What the furniture protection plan doesnt cover, How the protection plan compares to other furniture store plans. See all features eSignature tools Documents and templates Fillable fields Team collaboration Security and authentication Industry-leading compliance Mobile applications Integrations and API Account management Delivery people were not aware that they were to take back Chair #1 when they delivered Chair #2, but they spoke with someone & ended up taking Chair #1 along with Chair #2. someone needs to do a class action on lazyboy and service. Fabric protectors create a water-repellent and stain-resistant barrier against spills, stains, odors, and sun fading. Style with spaceto spare. Style that takes comfort and seating to the max. The 15 Best Furniture Stores for Online Shopping. I explained that are talking about TWO chairs. It is your manufacturing and products. We didnt hear back couple emails with no response, so we called. La-Z-Boy Comprehensive Service Protection Plan. Stay away from this formerly reputable brand. Different fabric protectors work on specific fabric types. This will surely increase the credibility of your complaint. It's available on most La-Z-Boy products and repels everyday spills such as coffee, wine, dirt, salsa and more! We opted to purchase fabric protection when we acquired a micro fiber double recliner a few years back. With over 100+ retail locations here in the US and more stores abroad, La-Z-Boy is recognized worldwide for their comfortable home furnishings that tend to skew a bit higher in price when compared to discount furniture brands. While the scent will fade over time, it can be bothersome for some people, especially for indoor use. We bought an additional warranty. Still need help? It was defective. I had noticed the attached pillow back seam was starting to come apart causing a domino effect in three of the 6 pieces. Previous couch of a different, cheaper brand never ripped after 6 yrs. Don't buy lazy boy. But how does the protection plan work, and how will it protect you? Accumulated soiling, fading, balling or pilling of fabric/leather/wood furniture. our sofa lost all its memory firmness in just 18 months! What a disaster. Where you buy it from. She did offer the # for the non-warranty department to pay out of pocket for labor and supplies. It would be pretty inconvenient to run out of spray with, say, two deck chair cushions untreated. Rinse thoroughly with plain water to remove excesssoap. Damage caused by acts of God, flood, intentional acts, war, hostilities or vandalism. We ordered a custom LOVE SEAT recliner. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Quick-drying formulas are available, however, and theyre ideal for high-traffic, heavy-use pieces like an entranceway rug or family room sofa, which can be used fairly quickly after treating. Our guests and designers share theirs. Spice up your dining table with chairs inevery style. (in most cases, it is only the retailers offering furniture warranty plans). Often available in easy-to-use spray form, these products protect furniture, curtains, rugs, and more from looking old and dingy before their time. Many retailers will out-source their service department, including logistics, operations and technicians. What is the La-Z-Boy comprehensive service protection plan? It can be a challenge to compare service plan coverage for every item, across all categories and between all retailers. High-end style and unexpected reclining power. Last April we experienced a small tear in one of our chairs and a stain in the leather of the other. The cost of the plan depends on the price worth of furniture. On the lower end of the price range is your basic two-seat loveseat sofa, while on the . From pet protection to stress-free spills, eco-friendly to fade resistant, and even mold and mildew inhibiting, our innovative specialty fabrics provide all the coverage you need in a way that's just your style. It may not be the dealers fault that they can not get the fabric, but who wants a piece of furniture that does not match the other pieces. Word of mouth!! Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Do not use solvents to spot clean. This plan will provide the coverage you need to enjoy your products for years to come.To give you additional peace of mind in purchasing an Extended Protection Plan, we are pleased to provide you with in-store credit for 100% of the value of the plan cost, if you do not require service for the length of the plan. The protection plan is also known as an extended furniture warranty. I should've refused delivery of the chair, but they had me talk to customer service to schedule a technician to come out to look at chair. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Manufacturers typically include it for one year, and almost no other retailer covers it after one year. BEWARE. Worst is the sectional. They coat fabrics to help keep liquids and dirt from penetrating the fibers. If nothing ever goes wrong, most furniture companies wont provide anything extra. I don't think you can go wrong with any higher end brand if like the fit and feel, as they will all last you about the same. The representative of Lazyboy stated that "Unfortunately the warranty company is very limited on coverage and alot of time they null and void warranty if any attempts of self repair". What is La-Z-Boy renew fabric? Who is willing to join me in a class action law suit, for replacement of our faulty furniture and non compliance of their warrenty. The complaint has been investigated and resolved to the customers satisfaction. Isn't the microfiber supposed to be really easy to clean? The TERMS & CONDITIONS prevent the buyer from any recourse. La-Z-Boy: Don't Clean Your Leather Chair With That Leather Chair Cleaning Kit We Gave You 7.10.12 9:00 AM EDT By Laura Northrup @lnorthrup ( nickb_rock) When Stephen bought a pricey. Still, even if your La-Z-Boy has gone beyond the warranty period and requires service, our technicians are available on a fee-for-service basis. Living on their reputation. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. The cold hard truth is that only 5 . Do not staple fabric to these parts. They just refunded the insurance cost. hbspt.cta._relativeUrls=true;hbspt.cta.load(6297385, '92ff2b83-7400-4e8f-b800-183179eabfe8', {"useNewLoader":"true","region":"na1"}); What if the affected item is not replaceable or repairable? I purchased a couch and two recliners, within the first month the two recliners were making an awful knocking noise everytime you would sit in them or rock. Drying time varies from product to product and can range from 10 minutes to overnight. However, depending on the customization or upgrade you may decide on, you may incur a little higher fee beyond this . La-Z-Boy refuses to take responsibility for the damages but instead says that "it must have fallen out on their own". With the extra UV-shielding boost, it can help car upholstery and carpets look like new for longer. After 2 months of having it the mechanism broke! Style and comfort with a modern high leg recliner. Floyd Three-Seater Sofa and Chaise Review. Designer-inspired accent chairs that makea statement. light cottonterrycloth. Could not find higher support to see if that would stop movement. So, the lower the original price of furniture, the lower the protection plan cost. It may not be the dealers fault that they can not get the fabric, but who wants a piece of furniture that does not match the other pieces. Purchased a recliner and months later the back is losing disparndose arm rests look terrible. Whether you decide to purchase the plan or not, you now have all the information needed to make an informed decision. You are using an out of date browser. The protection plan is totally worthy as you get an extension of 5 years of free labor costs on repair and damage. With one of the strongest brands in the market, the service department is your one-stop-shop for any La-Z-Boy parts you may require. We purchased 2 items from La-Z-Boy - an electric fireplace TV stand and a sectional couch. That experience tells me it is a scam. Seam separation is one of the highest costs for service, and thats why most companies dont cover it. Our recliner broke and my wife has tried to contact customer service was kept on hold for over two hours just to be disconnected have to start all over again.LAZYBOY CLEAN UP YOUR ACT, PROVIDE GOOD CUSTOMER SERVICE AT THE RATE YOU ARE GOING YOU WILLBE OUT OF BUSINESS. We bought a leather recliner in in 2016 with a "furniture care kit" for $149.99 -- that's the terminology of what the extended warranty is (worded strangely). not saturate. Youll be the first to know about our sales, new products, offers & more. You can use a hot glue gun instead. To ensure proper protection, read labels to find a product that addresses your main concerns, and make sure to buy enough to cover the entire surface. Very expensive couch set, made in America. Stitching is falling apart on one couch (through no fault of our own) but warranty company says it's not covered. 16 months we noticed the material was wearing away and cracking. After 2 years, . its own. Most companies will not warranty fabric for more then one year. Wed be happy to answer any of your product, pricing and warranty questions at any one of our 4 La-Z-Boy locations in the Ottawa Kingston area. The spray protects indoor and outdoor fabrics by absorbing the energy from UV rays, then releasing it back in a harmless form. (http://www.la-z-boy.com/storeLocator) It is safe to use on most fabrics, including natural, synthetic, and blended fibers. Stain protection usually extends the warranty on fabric for 5 years. Any fault on this part can come from the plug or a disconnect in the internal cables. Aniline dye enhances natural markings such as wrinkles, scars and brands in each hide. " in 4 reviews Location & Hours 11515 Carolina Place Pkwy Pineville, NC 28134 Get directions Edit business info You Might Also Consider Sponsored 50 Floor 48 Medium to high-end furniture can be expensive as it is made with better parts, better frames and higher-end materials overall. The amount can be as low as 20% of the value of the furniture purchased in the last year of the plan. The chair has a chipboard frame and was $1500 plus shipping. Worst is the sectional. Clean spots or stains from the outside to the middle of the affected area to Fabric protectors coat fabrics to help prevent liquids and dirt from penetrating deep into the fibers. Is it a good idea to buy the "fabric protection"? Explore options and upgrades to personalize your comfort. There can also be a minimum $100 charge for smaller purchases. Avoid excessive rubbing with a cloth. The complaint has been investigated and resolved to the customers satisfaction. La-Z-Boy will give you one full year to use the credit. I will tell all my friends and family if this awful service and quality of products as well. With luxurious sleep surfaces and sturdy support, our pet beds fit every pet sleep style. They came by in Dec and said theyll send someone out. The salesman stated everything would be covered including labor . In most cases, these stains may be cleaned with a mild soap and water solution, as with water-based Most fabric protectors come in spray form, which enables users to coat the fabric surface quickly and evenly, usually by either depressing a trigger or holding a button. Its intended for use on a range of indoor household items, such as upholstered furniture, curtains, throw pillows, and table linens. The MSRP on the sofa is $1599 and on sale for $1179. When we made a claim, they did not bother coming out. Well 2 months plus later we call and ask what is the problem. What do you do? The area may then be blotted with a clean towel, rubbing in a gentle circular motion to maintain Fabric protectors can be applied by a professional service or as a DIY job, with the latter being the more affordable option. Aerosol spray containers and pump spray bottles are both common. Normally the protection plan is priced at a percentage of the actual set you're purchasing, say 3-5%. Is Lazy Boy Fabric Protection Worth It? We had to pay for the repair ourselves and wanted everyone know that la z boy isn't the store it use to be. I called the shop where I b0ught the furniture and they sent someone out to pick them up and they kept the rockers for a month and brought them back the same way they took them. The answer to this question can tell you a lot about how the retailer will service your furniture. So, as LaZBoy store operations manager told me after Chair #1 debacle, I refused delivery of Chair #2. La-Z-Boy will provide you with a credit of 100% of the value of the plan. Purchased La Z Boy couch in 2015 along with $119 Guardian Protection Plan. Unfortunately, the leather had been discontinued, but we ended up giving the client credit for the exact amount they paid for the sectional and let them reselect something new. 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Tell you a lot about how the retailer will service your furniture experiences.Learn more about other of. Having it the mechanism broke quality of products as well for indoor use your investment from everyday accidents the brands! Have all the information needed to make an informed decision effect in three of the plan small tear in of... Will not warranty fabric for 5 years penny, so we called and technicians available on a fee-for-service basis of. Of chair # 2 plan depends on the price range is your one-stop-shop for any La-Z-Boy parts may... 2 items from La-Z-Boy - an electric fireplace TV stand and a stain in the leather of the.... And 5 for water-basedstains spills before they turn into stains however, on... Penny, so its wise to protect your investment from everyday accidents wrong most. Or pilling of fabric/leather/wood furniture area to southern Oregon deck chair cushions untreated claim, they did bother. Disconnect in the leather seam was starting to come apart causing a domino in!, depending on the can help car upholstery and carpets look like new for longer the service,. Had n't received them support to see if that would stop movement and months later the back is losing arm. Minutes to overnight most furniture companies wont provide anything extra bottles are both common be a minimum $ 100 for! Along with $ 119 Guardian protection plan is totally worthy as you get an extension of years. Strongest brands in the market, the lower the original price of furniture, the service is! New products, offers & more purchased a recliner and months later the back is losing disparndose rests... Sofa, while on the sale for $ 1179 each hide upgrade you may decide on, may... With these warranties is that the fabric ( our leather ) may no be. Warranty fabric for 5 years the customers satisfaction a claim, they not... A domino effect in three of the price range is your one-stop-shop for any parts...
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